Shipping Policy

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 3 business days of the order being placed. Part of the goods will be shipped directly from our domestic warehouses, while the remaining items are produced and shipped directly from our own factories located in the United States, Canada and Australia. Shipment will arrive in 10–20 business days after the shipment date, depending on the carrier and your delivery location. We apologize that shipment delays may occur due to customs clearance, inspection procedures, or carrier transportation issues.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number to track your order at www.17track.net.

What are your shipping rates?

We believe in making your shopping experience as seamless as possible, which is why we provide free shipping on all orders over $75. For orders below $75, we maintain a flat shipping rate of just $5.99.

Our team works diligently to process your orders within 1 to 3 business days, ensuring they are promptly dispatched via a reliable, fully tracked courier service.

Which countries do you ship to?

Currently, we ship worldwide. If your country is not supported by our logistics network, we will inform you promptly and adjust your order accordingly. For more details about our shipping destinations, contact us via service@xxoliver.com.

How can I change my Shipping Address?

Address changes are only permitted on or before 11:00 PM (PDT, -7 GMT) on the same day your order is placed. You may contact us via service@xxoliver.com to submit an address change request.

Can I deliver to another address other than my card billing address?

Yes, this is allowed.

How is my order shipped?

Orders are shipped on regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.